Exchanges:
If it is the customer’s reason and the wrong model is selected when placing the order, you should contact us with renatechcase@gmail.com within 24 hours to replace the goods in time. No refunds will be accepted for any orders that have already been paid for, so please confirm the product before you sign for it, If the goods have been shipped and need to be replaced, buyer must pay for reshipment shipping if not covered by our warranty against manufacturer defects and exchange is not due to our error.
PLEASE NOTE: This warranty only covers manufacturing defects and does not cover:
- Damage caused by accident
- Improper care
- Normal wear and tear
- Break down of colors and materials due to sun exposure
- After-market modifications
No returns/exchanges for products with water exposure will be accepted.
DAMAGED ITEM / LOW QUALITY
For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
We will use this information to help you with your order, and eliminate errors in future.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.